Under certain circumstances and security policies the NormShield portal or the agent machines will not have an Internet connection. So the bugfixes and other updates should be executed offline.
In order to pull this task, 3 tasks should be performed in order;
- Get the offline update files from firstname.lastname@example.org. These files will be a list of .install and .hash files in a single zipped file.
- Extract and copy/replace the files under C:\Program Files (x86)\NormShield\Offline directory. You can clean the directory before copying.
- Start the Hotpoint and click Manage Portal or Manage Agent, depending the role of the server. And click Update button.
The update process will first try the remote api.normshield.com, failing will fail safe to offline update.